Cancellation Policy & Cancellation Form

A. Cancellation Policy

Introduction
Consumers have a right of cancellation under the following terms, where a consumer is any natural person who enters into a legal transaction for purposes that cannot be predominantly attributed to their trade or self-employed professional activity:

Right of cancellation
You have the right to cancel this contract within fourteen days without stating any reasons.
The cancellation period is fourteen days from the day on which you or a third party designated by you, other than the carrier, takes possession of the last item or items.
To exercise your right of cancellation, you must inform us (Lounu UG (haftungsbeschränkt), Tannenhof 7, 45661 Recklinghausen, Germany, Tel.: 01733239013, E-Mail: info@lounu.de) by a clear statement (e.g. a letter sent by post or an email) of your decision to cancel this contract. You may use the attached model cancellation form for this purpose, although you are not required to do so.
You can also exercise your right of cancellation online on our website at https://lounu.de/pages/vertrag-widerrufen. If you use this online function, you will be sent an acknowledgement of receipt on a durable medium (e.g. by email) without delay, with information about the content of the cancellation statement as well as the date and time of its receipt.
To meet the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the cancellation period expires.

Consequences of cancellation
If you cancel this contract, we must refund you all payments we have received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery we offer), without delay and in any event within fourteen days from the day on which we receive the notification of your cancellation of this contract. We will use the same payment method you used for the original transaction for this refund, unless you have expressly agreed otherwise; no fees will be charged to you in connection with this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or deliver the goods to us without delay and in any event within fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the fourteen-day period expires.
You bear the direct costs of returning the goods.
You are only liable for any reduction in the value of the goods if this reduction is not due to handling of the goods that was not necessary to check their condition, characteristics and functioning.

Exclusion or early expiry of the right of cancellation
The right of cancellation expires early in the case of contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if the seal has been removed after delivery.

B. Cancellation Form

If you wish to cancel the contract, please fill out this form and return it.

To
Lounu UG (haftungsbeschränkt)
Tannenhof 7
45661 Recklinghausen
Germany

E-Mail info@lounu.de

I hereby cancel (*) the contract I entered into for the purchase of the following goods (*) / the provision of the following service (*)
_______________________________________________________
_______________________________________________________
Ordered on (*) ____________ / received on (*) __________________
________________________________________________________
Consumer's name
________________________________________________________
Consumer's address
________________________________________________________
Consumer's signature (only for notifications on paper)
_________________________
Date
(*) Delete as appropriate

Copyright notice

This cancellation policy was created by the IT Law Specialist Attorneys and is protected by copyright (https://www.it-recht-kanzlei.de)

As of 07.10.2026